Refund policy

Last Updated: July 19, 2025

We offer free 30-day returns, which means you have 30 days after receiving your order to request a return.

Eligibility for Returns
  • The item must be in the same condition as when you received it.
  • Custom-made, samples, clearance, and final sale items are non-returnable. Items damaged due to misuse or improper assembly are not eligible for return.
How to Start a Return
  • Fill out the Return/Exchange Form, or contact us at [email protected].
  • Once your return is accepted, we will send you a return shipping label and instructions on how to send your package.
  • Pack the item securely in its original packaging and ship it back using the provided return label.
  • Returns sent without prior approval will not be accepted.

For any return questions, contact us at [email protected] or call 1-800-608-7037.

Damages and Issues
  • Inspect your order upon delivery and contact us within 48 hours if your item is defective, damaged, or if you received the wrong item.
  • For damaged returns, include clear photos of the item, shipping box condition, and shipping label.
  • We want our customers to have a great experience, and we will make it right. We will arrange a replacement or refund as quickly as possible.
Exchanges
  • If your order is not what you expected and you would like an exchange, we are happy to accommodate.
  • The fastest way to get a replacement is to return your item and place a new order for the desired item.
Refunds
  • We will notify you once we receive and inspect your return.
  • If approved, your refund will be processed to your original payment method within 3–10 business days.
  • Shipping fees are non-refundable.If your item arrived damaged or defective, we will offer a replacement or full refund at no additional cost.
  • Refunds may take a few business days to appear, depending on your bank or credit card provider.
Custom Order Cancellations
  • Custom orders may be canceled within 24 hours of purchase.
  • After 24 hours, custom orders are final and cannot be canceled, refunded, or changed.
  • Our products are made to order, and production often begins shortly after an order is placed.
  • To request a cancellation within the 24-hour window, contact us via:

For any cancellation questions, contact us at [email protected] or call 1-800-608-7037.

Exceptions / Non-Returnable Items
  • Overstock items
  • Sample orders (once shipped)
  • Custom orders
  • Gift cards

For further assistance, contact us at [email protected] or call 1-800-608-7037.