Are the fireplace mantels solid beam?

No, our mantels our hollow. It makes them easy to install and allows us to sell them at a competitive price.

What kind of wood do you use for your product?

It takes 4-7 business days to fulfill an order. Each product is made to order and goes through our rigorous quality control process.

How long does shipping take?

Shipping usually takes 2-6 days, depending on where you are located.

Can I request expedited shipping?

Yes, we offer expedited shipping. The shipping price will depend on the product dimensions and your location.

Can I return or exchange an item?

Yes, we are happy to accept returns or exchanges for any reason. You can see our return and exchange policy here.

Can I get a custom order?

Yes, we offer custom orders for no additional cost. You can start that conversation here.

Where are you based?

We are US-based in Cincinnati, OH. You are always welcome to visit us at our public showroom here.

How do I track my order?

We provide order tracking information when your order is shipped. Feel free to reach out to us if you haven't received your tracking information.

Can I ship to Canadian addresses?

We do ship to Canadian addresses. Shipping price would be dependent on the product dimensions. Contact us here to get a more accurate shipping price.